Dear Miss Hang!

I write to thank you for your very considerable help in organising our schedule in Vietnam. The Hotels were excellent and all the travel arrangements worked like clockwork.

You were very kind and helpful when dealing with our many emails.

We shall certainly use your company again when we next travel to your beautiful country and in the meantime will recommend your services to anyone else travelling there.

Many thanks and best regards,

Alison Dolphin

Dear all.

This is to say thank you very much for all your support during our trip to Vietnam. We spent a wonderful time in your country, and we were able to know a lot about your people, culture, places and ways of life.

Our three guides, Thong - in Saigon and Mekong Delta; Thom - in Hue and Hoy An; and Ding - in Hanoi and Halong Bay did a wonderful work. Congratulations
for all of them.

I think we can recommend your agency to our friends.
Our best regards
Carlos Bertens and family.

Hello TNK Travel -

I was a little dubious about sending paymnet and booking over the internet, however, I can only say how impressed I was with the professionalism and service I received from TNK Travel.. I would thoroughly recommend this travel company to everyone - and although I only did Cambodia - I would encourage people to do Vietnam and Laos as well.. My experience with TNK was overwhelmingly impressed and the accom was fantastic.. If you are thinking of booking with this company - do not hesitate, the guides and drivers are informative, passionate, helpful and pleasant in every way..

Thanks Troy (Syd-Australia)

Dear Ms Hang Vo,

Apologies for not writing sooner. We've been back in Sydney now for almost a month but our holiday in Vietnam seems ages ago now.

We would like thank you for all you help in organising our itinerary on our recent trip to Vietnam . The hotels were excellent with very comfortable accommodation and great service. Breakfasts were excellent although we thought the Hilton in Hanoi had the best croissants!

We had a good balance of organised tours and free time and we particularly enjoyed the cooking class in Hoi An. The tours of the Ho Chi Minh Mausoleum and the Chu Chi tunnels were fascinating. The trip to Ha Lung Bay was quite long, but the cruise at the end of it was worthwhile.

They tour guides and drivers you organised were punctual and attentive and it was a great relief to meet them when we arrived at the various airports. Their stories and descriptions and the information they provided was very interesting and helped paint a fuller picture of Vietnam for us. They were able to answer most of our questions and through our conversations with them, we were able to learn something about their own lives in Vietnam.

We did have a little difficulty understanding our first guide in Hanoi, but he made up for it with his enthusiasm. The other three guides all had very good English.
Please pass on our thanks to each of them.

I have already passed on your details to a friend and would have no hesitation about using you again or recommending your company to others wishing to visit your beautiful country.

Kind regards

Dear Ms Nhu Y

My husband and I have now returned to New Zealand from our very memorable holiday in Vietnam and Cambodia. TNK booked the Mekong Tour to Phnom Penh for us and our tour guide was JJ. Our Mekong tour was wonderful, mostly due to JJ who looked after us so well in every way. JJ was a very professional, friendly and helpful guide.

We would be very grateful if you could forward this email to JJ's manager. We would highly recommend JJ as a tour guide for any foreign visitor to your country.

We would like to make one small suggestion about the tour. It would have been helpful to have the correct Cambodia Visa forms prior to our departure on the boat to Phnom Penh. Before our departure from New Zealand, we did download forms from the Cambodian Embassy web site - bu 
we did download forms from the Cambodian Embassy web site - but on the day, the Cambodian Customs required a different form.

The only other comment we would like to offer, and this has nothing to do with the TNK Mekong Tour itself, but we were very concerned about the terrible living condition for the two bears at the Crocodile Park. If you can provide any influence to help these bears, we are sure they would appreciate this.

Thank you TNK for a great tour.

Kerry and Mal Morters

Dear Dung Trinh,
Ruth, David, Hagit & myself (Yaacov), would like to thank you for arranging one of the most enjoyable trips for us in Vietnam and Cambodia.
The guides were good and your efforts and dedication were highly appreciated.
Promise you we will not forget Vietnam and Cambodia not only for the countries, but also due to the honest and fair treatment we got from you.
We will forward your contact details to our friends who wish to travel to Vietnam & Cambodia and also put recommendation in the Israeli WEB site for travelers with high references for well appreciated travel agent.

Thanks & Happy New Year,
Ruth & David Raz
Hagit & Yaacov Stottland

Thankyou to Luu Vo!

I recently arranged with TNK travel for a tour through Vietnam for a group of 59. Everything was organised on time and to a very high standard. You staff...drivers, bus assistants and most of all our guides were wonderful, friendly and helpful. This tour resulted because of a previous year 2010 group travel of 44 was just as amazing.
I am now planning the 2012 trip and have arranged for Luu through TNK to coordinate all of the arrangements for travel, accommodation, daytrips and meals.
If you want an unforgetable experience in Vietnam and no worries about arrangements........contact Luu Vo at TNK

Our family of 4 just came back from first ever trip to Vietnam (18 days). We chose TNK Travel and it was a great trip. I wanted to thank TNK and to share our experience with future prospective travelers.

We started the planning almost a year ago. I must say we were hesitant at first and concerned about choosing a reliable travel agency. I read a lot on the internet (e.g. tripadvisor .com) before identifying a few prospective travel agencies. I then asked for an initial quote from my top 3 choices. TNK was the middle quote but what I liked about them was the level of detail in their initial proposal. I then looked at their guestbook and selected 17 people worldwide who recently travelled with them and emailed each of them to ask about their experience. Every single one of them responded and all were very positive about TNK. This made me comfortable with the idea of having to send money upfront to book a trip in an unknown country where I would have no recourse if dealing with an unethical company. With TNK, everyone assured me that once an itinerary is finalized, the company will do whatever is needed to deliver on its promises and to make it a pleasant experience, and they sure did in our case.

Over the following month, I exchanged several emails with Mr. Dsung Trinh, the Managing Director, to modify the original proposal based on my research about the sites we wanted to see. For example, we removed Sapa from the itinerary because the Northwest is quite cold in January, but added Phu Quoc Island instead. In the end, we agreed on a price for the revised itinerary, and I paid the customary 30% deposit by credit card (with a 3% fee). From that point-on, I dealt with Mr. Dac Dahn in their operations department who always promptly answered my numerous enquiries via email, and sent me hotel vouchers and e-tickets confirmation from air travel within Vietnam, as well as the invitation letter for the Visa. Fast forwarding to the end of the year when our trip began:

We landed roughly on schedule in Hochiminh on Dec. 31st in the evening and had to wait an hour or so (not ideal after a long flight from the U.S.) to get our visa on arrival ($25 per person in cash). Once we exited immigration and customs, our guide (J.J.) and driver were there to greet us with a sign bearing our name. They took us to our hotel. Because of the traffic, we ended up being in the center of the city near the cathedral at midnight, surrounded by thousands of motorcycles ringing their horns when the near year arrived (quite a cultural experience). From there on, the entire trip was very pleasant (I will post details on the hotels on tripadvisor.com). We visited Saigon (and stopped by the TNK office to pay the balance of the trip), the Mekong Delta, Phu Quoc, PanThiet/Mui Ne, Da Lat and Nha Trang by private van and boats with J.J. (who was excellent, paying attention all the time to what we liked and making sure we would always have it). We almost missed the speedboat from Rach Gia to Phu Quoc, because the itinerary was 30 minutes off. As a result, we couldn’t have a scheduled lunch, but TNK compensated us with an excellent previously unplanned dinner in Hue. J.J. ordered a van with more legroom when we returned from Phu Quoc to HCMC (we flew back), arranged for a small canoe to pick-us up and take us to our hotel in Cantho where we were stuck in traffic on the way to the ferry, etc…Then we flew to Danang and were greeted by our new guide Tui (Mr. Dac Dahn had kindly arranged for French speaking guides at the other locations at our request), and from there visited Hoi An, My Son and Hue, Tui was excellent as well, very knowledgeable and helped us solve an issue we had with a tailor-made suit. In Hoi An, the reservation was not a river view room, but after contacting Mr. Dac Dahn generously agreed to pay the difference and we were upgraded accordingly (we had insisted on 2 deluxe rooms with sea/river/lake views everywhere) and I had not noticed it was not the case at that location. We then flew to Hanoi which we visited with our last guide (Mr. Lan, who was OK but not as good as the first 2), and went from there to Halong Bay for a memorable 2-day cruise, then flew back to HCMC, stayed overnight near the airport and had an early morning flight back to the U.S. On returning to HCMC, no driver was there to greet us, we were told after we called the agency that he was stuck in traffic due to an accident. We took a taxi to the nearby hotel, and the driver who picked-us up in the morning for our return flight to the US. reimbursed us more than we had actually paid for the taxi. We didn’t have to pay a departure tax, it was apparently already included in our plane tickets.

Overall, a great trip thanks to the logistics, efficiency and professionalism of the TNK staff and agents. Food was excellent (though too copious for us, we always have festive lunch menus booked by TNK with 6 or 7 courses in nice restaurants (included in the price), nice buffet breakfasts in most hotels. The only problem (which is beyond TNK’s control) was insufficient hot water in many hotels for two people to take showers one after the other), a really bad road with big holes when exiting MuiNe to go to Da Lat and a third guide in the north who took us to a number of expensive stores along the road when we saw much cheaper prices elsewhere (we suspect he had a kick-back from these stores (but to his credit, he advised us to see the anthropology museum in Hanoi instead of a couple of extra pagodas, which we really enjoyed). Other than these minor opportunities for improvement, we had great hotel rooms with very nice views (important to us), good weather, good food, good guides and drivers (who seemed satisfied with the tips we gave them), and we were taken to all the places agreed-to on the itinerary. For those who do not feel adventurous enough to be on their own in Vietnam, we do strongly recommend TNK travel as an ideal, reasonably-priced solution. You can count on them for a memorable and pleasant trip. One final comment, although you can pay everything in Vietnam in US dollars or Euros, prices are cheaper if you pay in Dongs (local currency, FX at 17.3 VND/USD on the average during our trip, calculated at 15 by the stores if you pay in USD). Also a word of caution, Vietnam Airlines only allows 20 kg for a checked suitcase and 7 kg for a carry-on so travel light……

If you are thinking of going and have any question about our experience, don’t hesitate to contact me at dkane@mmm.com.

Our sincere thanks to MM. Trinh, Danh and the entire TNK staff for a wonderful trip. The Kane family (Austin, TX, USA)

This is some feedback from our trip to Vietnam.

* Ms Luu Vo - excellent, very keen to help and accommodate us.

* HCMC tour & Mekong Delta - excellent. Tam was a very good guide and is obviously proud of his country and its heritage. Our driver/s were also excellent.

* Hue and Hoi An - our guide Lam, was a very nice person, but his pronounciaton of English was poor and he was difficult to understand. Content of the tour was good and driver was excellent.

* Hanoi - Accommodation was the poorest of our tour, but it was only for one night and it was almost like living in a tube house. Our guide, Long, was excellent.

* All transfers were very good and flights with Vietnam Air was excellent.

* Lunches - they were very good. Two were much the same (Elephant ear fish) and they were both in the Mekong, but they were all of a high standard.

* Cu Chi tour - for my wife, this was a highlight and it was everything she could have wished for because she teaches Vietnamese history.

We were very happy with your service and would have no hesitation in recommending your services to other travellers.

Sincerely

Andy & Jane Pitt

Special Thanks to Mr Le Hung Kiet from your Dalat Office
Words cannot express our heartful THANKS to him
Mr Le was very responsible and helpful.

Thank you for your Excellence Service

I would certainly recommend our friends in Singapore
to use TNK Travel if they are going to Vietnam