Feedback

Dear Ms. Luu Vo,

we are now back in Italy and we took with us very nice memories of Vietnam.
We are very satisfied with the service your agency offered to us during the tour: very good guides, confortable cars, water at our disposal.
Just to help you to offer a better service to your future clients and travellers, we wish to submit you our comments for 2 things that could be improved:

1. the Halong Bay cruise with Paloma: they just showed us two of the many attractions of the bay: one cave and Ti Top Island. We expected to see something more, otherwise we could have seen the same things on a daily trip, without spending the night on the boat.

2. Cuu Long Resort in Phu Quoc: the hotel is very old and not well mantained. The service is poor, the food is expensive for the quality offered, the staff hardly understands English.
Next time, be sure that your clients are aware of what this resort has to offer. Maybe we would have spent a better time in Mui Ne.

Please, don't take this comments as a claim: we are really happy of the overall quality of your package tour and this comments are just to let you know our last feed back.

Kind regards
Paola & Renato

We used TNK Travel for 16 day tour in 2008 and have now moved to Hanoi for a year and use their local affiliate, Dream Travel in Hanoi. We arranged to do the 4D/3N trek from Po Co/Hang Kia to Mai Chau over New Year. While the weather was cloudy and we missed the spectacular sights, we did enjoy the exercise. We had a local Guide/Cook, Miss Phuong, and a Hanoi guide, Quyen, with Mr Son doing the luggage transfers. We had 3 homestays and Phuong showed her culinary skills to perfection, different dishes each lunch and dinner, at each one.
We seemed to meet most of Phuong's family through the course of the 4 days, which we enjoyed. Homestays were satisfactory and trekkers will find them acceptable. Village life is simple and basic and one hears all the animals day and night, so expect the roosters to crow early and often.
We will suggest to our own future visitors that we do some more treks or stay at Mai Chau.

Thanks to Danh (TNK) and Ngoc Anh and Trang (Dream Travel).
JDK
PS Ask for Phuong and Quyen as guides

We were booking the Cao Dai temple and Cu Chi tunnel tour for 26th of December 2011 on the Internet.
I had some correspondence with the sales executive (Ms. Hang Vo) before to get the booking right.
So we were eventually picked up at our hotel a bit outside but on the way. The pick up was sharp on time and the bus with reasonable comfort, although full.
Our friendly guide (unfortunately I'm not so sure about the name any more) could speak quite good English. He did a lot of efforts to explain backgrounds and history during the day.
Lunch was in a simple countryside restaurant but with good Vietnamese food.
The temple is a bit far but getting known to this tradition and attending lunchtime prayers gives the right contrast to the martial afternoon visit of Cu Chi.
At Cu Chi it is very interesting to learn what smart ideas the Vietcong implemented in order to cope with a technological superpower.
Of course, the Americans have done a lot of wrong things and therefore are still being perceived as the bad guys but in my opinion Vietnamese should learn more to differentiate the facts of the cold war.

Overall an enjoyable and good organized tour!

Dear Ms Luu Vo!

Now we are back in Sweden since last Monday and here is cold and windy and only 2 degrees, but no snow.

We want to thank you for a fantastic journey in your country and in Cambodia. You and your office have done a very good work. Everything was perfect and the three guides we had both in Vietnam, Phnom Pen and Siam Reap were very professional and pleasent. Vi felt very safe the whole time. Please if you can tell them that. We must not forget the chauffeurs who drive us safety. We hope of course that we can come back to Vietnam some time. We liked Ho Chi Minh very much.

Some feedback will we give, the hotels have been good, besides the hotel in Siam Reap, where the staff were not so serviceminded.

The Con Dao islands will probably be good in a future, when they have cleaned up the beaches and the fishingboats were gone, but the resort and the staff were very nice.
We wish you a Merry Christmas and a Happy New Year.

Best regards from me and my friends
Anne-Marie Ivarsson

We would like to special thanks to all the arrangement to VNB Travel Vietnam on our 2 days tour in Mekong Delta River and Ho Chi Minh City (16 and 17Nov). The assigned tour guide - Mr Huy is so professional and all my family members were so pleased with his companion, pleasant attitude. He is fun, friendly, caring (especially to elderly and kids), knowledgable and patient.

We would highly recommend Mr Huy services if you are in Vietnam....and we will definitely return to Vietnam again sometimes and engaging VNB n Mr Huy.

thanks again for excellent services....

Rgds,
cL